Terms & Conditions

    All purchases made through this website or over the phone via customer service are subject to the following Terms & Conditions. By making any booking, the person initiating the booking is considered to have acknowledged and accepted these conditions on behalf of all guests named in the booking. No alterations to these Terms & Conditions shall be considered valid unless made in written form and with the explicit authorization of the company.

Payment methods accepted

• Online payment with any credit/debit card
• Bank-to-bank transfer
• Valid Identification

    Please ensure all members of your party carry valid identification on the day of the visit, particularly important for guests qualifying for age or student discounts. Students must present valid photo identification for every tour. Additionally, the payment cardholder must be part of the traveling party and be able to furnish valid identification for verification purposes.

General Conditions

• Optional excursions and supplementary services may be available, subject to additional charges.
• Visits to Wildlife Parks are undertaken at the client’s own risk.
• Jeeps used for Safaris are equipped with basic insurance coverage, which is not as comprehensive as in the case of vehicles used for regular tours.

Travel Insurance

    The company strongly advises guests to procure travel insurance to cover cancellations and delays resulting from unforeseen circumstances or events beyond our control (e.g., adverse weather conditions, strikes, seismic events). It is also recommended to obtain medical and personal insurance to cover expenses related to medical emergencies, baggage loss, personal belongings, or other travel-related mishaps. Guests acknowledge that neither the company nor any local partner operators can be held liable for such unforeseen circumstances and agree to indemnify both parties accordingly. All insurance reimbursement claims must be directed to the respective insurance provider.

Force Majeure

    If a site, attraction, or visit scheduled in your tour itinerary is closed due to force majeure, including strikes or unforeseen closures, Ceylon Space Holidays (Pvt) Ltd will make every effort to promptly inform guests and offer suitable alternatives such as rescheduling a different service, providing a refund, or offering a substitute activity, subject to availability and at the full discretion of the company.

Disputes

    This agreement is governed by Sri Lankan law, and any dispute arising from it, that cannot be resolved amicably, shall be subject to the exclusive jurisdiction of the Sri Lankan court. Guests agree that any disputes involving the interpretation or application of the terms, provisions, or conditions of this agreement shall first be submitted to mediation, and if unresolved, to binding arbitration, as per the written request of either party. The company reserves the right to determine the venue and jurisdiction of any legal proceedings arising from a dispute.